Plain answers about what you're buying, what happens if something goes wrong, and what we do with your photographs.
Last updated 23 August 2026
Email is the fastest way to reach a person. We answer every message, usually the same day and always within two business days — including questions about an order you haven't placed yet.
If you've already ordered, please include your order number (it looks like ORD-20260823-A1B2C3D4) and we'll find you straight away.
inTribute makes a finished tribute video from photographs you supply. You choose an edition, a visual theme, and optionally group your photographs into chapters. We arrange them in the order life happened where the photographs carry dates, add motion, transitions, chapter cards, and instrumental music, and send you a private link to the finished film.
This is a digital service. Nothing is shipped to you.
| Edition | Price | Link stays live for |
|---|---|---|
| Essential | $29 | 45 days |
| Premium | $49 | 60 days |
| Legacy | $89 | 90 days |
Prices are in US dollars and include everything — there are no additional fees, and payment is taken once. Each edition needs a minimum number of photographs to fill its running time; the order form tells you the number as you go and won't let you under-supply.
Compassion pricing. If the price is a barrier, say so in the notes field on the order form or email us. No one is turned away. This isn't a discount code or a limited offer — just ask.
You can cancel any time before your film has been delivered, for any reason, by emailing tributes@intribute.co. You'll get a full refund. You don't need to give a reason and we won't ask for one.
Because each film is made to order, work usually begins within a few hours of payment. Cancelling early costs you nothing either way — we'd simply rather know sooner.
A full refund, no questions asked.
If something is wrong with your film — a photograph out of place, a name misspelled on the title card, a section that didn't come out as you expected — tell us and we will remake it at no charge. Most problems are fixable, and we'd rather fix the film than take your money back.
If a remade film still isn't right, you can have a full refund within 14 days of delivery. You keep any copy of the film you've already downloaded; we won't ask you to delete it.
Refunds go back to the card or payment method you used, through Stripe. They're issued within two business days of us agreeing one, and typically appear on your statement within five to ten business days after that, depending on your bank.
Please email us before contacting your bank. A chargeback takes weeks to resolve and locks both of us out of fixing the actual problem in the meantime — where an email usually sorts it the same day. We have never refused a refund to someone who asked for one.
If we can't reach an agreement, you keep every right you'd otherwise have with your card issuer. Nothing here removes them.
Most films are delivered within 24 hours of payment. Larger orders and busy periods can take longer; if yours is going to be slow, we'll email you rather than leave you wondering.
Your film arrives as a private link. It isn't listed anywhere, isn't indexed by search engines, and can't be found by guessing — but anyone you send the link to can watch it, which is what makes it easy to share with family. Treat it like an unlisted video: private in practice, not password-protected.
The link stays live for the period shown in the table above, counted from delivery. Please download your film before then and keep your own copy. If your link has expired and you need the film again, email us — we'll help where we can, but we can't promise a file still exists after its window has closed.
Your photographs are used for one thing: making your film. We don't sell them, share them, publish them, show them to anyone else, or use them to advertise this service. We don't use them to train any AI model.
They're uploaded to private storage that isn't publicly readable, and they stay there while your order is worked on. If you'd like your photographs and your finished film removed after delivery, email us and we'll delete them — just say the word.
We keep your name, email address, and order details as a record of the transaction. Payment is handled entirely by Stripe; we never see or store your card number.
Being straight with you about the limits, so nothing comes as a surprise: